Privacy Policy
Effective date: 1 January 2020
Last updated: 2 November 2024
This privacy policy has been compiled to better serve those who are concerned with how their personally identifiable information (PII) is being used online. PII is information that can be used on its own, or with other information, to identify, contact or locate a single person, or to identify an individual in context. Please read this policy carefully to understand how we collect, use, protect and otherwise handle your personally identifiable information.
What personal information do we collect?
When ordering or registering on our site you may be asked to enter your name, email address, phone number, payment details or other information to help us serve you.
When do we collect information?
We collect information from you when you register on our site, place an order, or enter information on our site.
How do we use your information?
We may use the information we collect when you register, make a purchase, respond to a survey or communication, browse the website, or use certain other site features, in the following ways:
- To respond to your customer service requests and support tickets
- To send you emails regarding your order, renewals, or the services you hold with us
- To notify you about service status, maintenance windows and security issues
How do we protect your information?
Our website is scanned regularly for security holes and known vulnerabilities in order to make your visit as safe as possible. We use regular malware scanning.
Your personal information is held behind secured networks and is only accessible by a limited number of people who have special access rights to those systems and are required to keep the information confidential. All sensitive information you supply is encrypted via SSL/TLS.
We implement a range of security measures when a user places an order, or enters, submits or accesses their information.
All payment transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your device through your web browser (if you allow) that enable the site's systems to recognise your browser and remember certain information. We use cookies to keep you signed in to your client area, remember items in your cart, understand your preferences based on site activity, and compile aggregate data about site traffic so we can improve the site.
Analytics and third-party services
We use Google Tag Manager and the analytics tools configured within it to understand how visitors use our website. These services may set cookies and collect information such as your IP address, browser type, pages visited and time spent on the site. This information helps us improve the website and our services.
We also load web fonts from Google Fonts, which may involve a request to Google's servers when you view our pages.
You can control or block cookies through your browser settings. If you disable cookies, some features of the site and client area may not function correctly.
Third-party disclosure
We do not sell, trade or otherwise transfer your personally identifiable information to outside parties without giving you advance notice. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you — such as payment gateways, our data centre providers and software vendors — provided those parties agree to keep the information confidential.
We may also release your information where we believe it is appropriate in order to comply with the law, enforce our site policies, or protect our own or others' rights, property or safety.
Data retention
We retain account and billing records for as long as your account is active, and afterwards for the period required to meet our legal, accounting and tax obligations. Server backups are retained according to the schedule of your hosting plan, as set out in our Terms & Conditions.
Your rights
You may request access to the personal information we hold about you, ask us to correct it if it is inaccurate, or request its deletion where we are not required to retain it. To make a request, contact us using the details below.
Children's privacy
We do not market our services to children, and we do not knowingly collect personal information from children.
Data breach notification
Should a data breach occur that affects your personal information, we will notify affected users by email within one business day of becoming aware of it.
Marketing emails
We collect your email address in order to send you information relating to your account, service notifications, and occasional updates about our services.
If at any time you would like to unsubscribe from future marketing emails, you can email us at [email protected] and we will promptly remove you from all marketing correspondence. Note that we will still need to send you essential service notices, such as renewal reminders and security alerts, while you hold an active account with us.
Changes to this policy
We may update this privacy policy from time to time. Where changes are material we will notify registered users by email.
Contact us
If you have any questions about this privacy policy, you can reach us at:
Hostinap Software Solutions LLP
[Registered address — EDIT ME]
India
Email: [email protected]
WhatsApp: +1 329 999 5554
Web: hostinap.com/contact